{"id":401,"date":"2025-10-31T19:22:16","date_gmt":"2025-10-31T19:22:16","guid":{"rendered":"https:\/\/eclecticsoulexpressions.com\/?page_id=401"},"modified":"2025-12-02T14:42:03","modified_gmt":"2025-12-02T13:42:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/eclecticsoulexpressions.com\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much do you charge for a design?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

This completely depends what it is for and how much time I have to put into the design. Contact me if you have an enquiry. Sylvia@EclecticSoul.nl<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen do I receive my order?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

I aim to process and dispatch orders within 48 hours during weekdays. When it’s sent out, it can take up to 2 days to arrive to your door if you live in The Netherlands. It will take longer for the rest of Europe. This, of course, depends on the day and time the order was placed and the opening & closing time of the parcel service point. I am a small business and I pack every order with a great deal of thought and attention. I try my very best to dispatch your order as soon as possible. But please be aware that it may take longer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to cancel my order<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

You may cancel your order as long as your order hasn’t been processed yet. But please note that I aim to dispatch orders as soon as possible! This means that it is possible for your order to be processed within 30 minutes after you’ve placed the order.<\/p>

If you would like to cancel your order. You can do this by sending me an e-mail at Sylvia@EclecticSoul.nl<\/a><\/p>

If the order has already been processed, you are free to return your items within 14 days after receiving the order.\u00a0
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You must obtain written authorisation from Eclectic Soul Expressions prior to returning goods. You must notify me within 14 days of your intention to return\/exchange, with another 14 days to return the item(s).<\/p>

Please visit Purchase & Refund Policy<\/em><\/a> for more information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept exchanges & returns?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
At Eclectic Soul Expressions, sustainability is a core value. In contrast to larger corporations that allow customers to order items for size or color checks, and then facilitate returns, I, as a small business owner, follow a different approach. Processing returns requires a lot of time, money, and energy. Unfortunately, this is far from sustainable and also complex. Therefore, I recommend thoroughly reviewing the Purchase & Return Policy<\/em><\/a> before making a purchase.\n

\nIf you have any reservations about a product during the purchase process, my initial advice is to reach out to me. Feel free to ask any questions or express concerns at sylvia@eclecticsoul.nl<\/a>\u00a0before finalizing your purchase. And if you’re unsure about whether you want the product at all, my suggestion is simple: when in doubt, hold off.\n

\nEXCHANGES & RETURNS<\/strong>\nIf you aren’t satisfied with your purchase, I offer you the opportunity to exchange the item according to your legal right of return within 14 days of receiving it for another item in my webshop, a gift voucher\/code, or a refund.\n

\nPlease keep in mind that I can only accept returns for items* that are unused, unopened, and undamaged, still in their original packaging. If the product or packaging is more damaged than necessary, there may be a depreciation charge. Therefore, please take care in packaging the product securely when initiating a return.\n

\n*Note that, due to food hygiene regulations, opened and unsealed food products are NOT eligible for exchange or return. Some products, such as herbs in glass jars, are unsealed, I can not check if the product has been touched or not, this is why these are exempt from exchange & return.<\/strong><\/em><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat about digital products?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
The digital products I provide are a personalised service. It is therefore not possible to cancel or return these products.\n

\nRead more FAQ questions<\/strong><\/a> in regards to the digital products I offer on my main astrology page.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I return an item?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

How Returns Work:<\/strong><\/p>